Delivery & Return Policy
At Shozo Global, we take pride in delivering quality products to your doorstep with care and efficiency. However, we understand that things don’t always go as planned. If your order arrives with damage, we're here to help under the following return conditions:
📦 What to Do If Your Product Arrives Damaged
To request a return or replacement, please follow these steps:
Contact Us Within 3 Days of Delivery
Email us at shozoglobal@gmail.com with the subject line: "Return Request – [Your Order Number]"
Include the Following in Your Email:
- A clear unboxing video showing the damage
- Photos of the damaged item(s)
- Proof of payment (screenshot or receipt)
- Your order number and full name
Send the Item Back to Our Warehouse
Once approved by our admin team, you’ll be given instructions and the warehouse address to return the product.
Note: Products with minor flaws or any damage to the product itself can be returned or exchanged. However, damage to the shipping box only is not eligible for return or exchange. We will cover the return shipping costs only if the product is damaged from the beginning due to our damaged product.
Verification & Processing
After we receive the item and verify the damage, we will issue a replacement or refund based on your preference.
Important Notes:
- Claims without an unboxing video cannot be processed.
- The product must be returned in its original packaging.
- Minor cosmetic flaws or issues not affecting product function may not be eligible for return.
- Returns must be initiated within 3 days of receiving the item.
